The following Daniel Wellington limited warranty applies to original Daniel Wellington jewellery (including bracelets, earrings, rings and necklaces) purchased in its original labelled packaging through authorised Time & Co stores and websites in South Africa, and presented for warranty service in South Africa.

Daniel Wellington guarantees that DW Jewellery is free from defects in manufacturing and materials for a period of twenty-four (24) months from the date of original retail purchase (the “Warranty Period”).The DW Warranty applies to eligible Daniel Wellington jewellery purchased through authorised Time & Co stores and websites in South Africa.

The DW Warranty does not cover:

• Defects or damage due to loss, theft, fire, water or natural disaster.
• Failure or damage caused by improper use, carelessness (including knocks, dents, scratches or crushing) or accidents.
• Failure or damage caused by unauthorised or improper repair or modification.
• Aesthetic changes, defects or damage resulting from normal wear and tear or ageing (e.g. minor scratches or peeling of the plating).

If you submit a valid claim under the DW Warranty during the Warranty Period, Daniel Wellington will, at its discretion:

(a) repair the DW Jewellery; or
(b) replace the DW Jewellery with the same model or, with your consent, a similar product.

You will not be charged for a repair or replacement where your claim falls within the scope of the DW Warranty. Daniel Wellington will also be responsible for applicable return shipping and handling costs for approved warranty claims.

If the DW Warranty is not applicable, is void or the claim is rejected, you will be notified accordingly. You may then decide whether to proceed with a repair or replacement, or have the item returned to you. If you choose to proceed, you may be charged for part or all of the repair or replacement, including applicable return shipping and handling costs.

To request a repair or replacement of your DW Jewellery under the DW Warranty, please contact Time & Co customer support at info@timeandco.co.za, or visit the authorised Time & Co store or retailer from which your Daniel Wellington jewellery was purchased.

Our team will assist you with the applicable Daniel Wellington warranty process.

To obtain a repair or replacement under the DW Warranty, the returned DW Jewellery must be accompanied by valid proof of purchase. This may include the original purchase receipt or the original Daniel Wellington warranty card/certificate supplied with the jewellery at the time of purchase, duly completed, dated, stamped and signed by an authorised retailer where applicable.

If you are required to send your DW Jewellery for assessment, repair or replacement, please ensure that it is packaged carefully to prevent damage during transit.

Except as provided in this DW Warranty and to the maximum extent permitted by law, Daniel Wellington is not responsible for any direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of business; loss of opportunity; or loss of goodwill.

Subject to applicable laws and regulations, the maximum liability of Daniel Wellington for breach of any written or implied warranty with respect to the DW Jewellery shall not exceed the retail purchase value of the DW Jewellery.